Zyko Help Centre
Frequently asked questions, order support, delivery, returns and product help.
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Help & Policies 7 topics · 82 questions
General 10 questions
What is Zyko?
We are a UK-based brand focused on smart lighting, ambient setup products, RGB PC accessories and decorative display pieces.
What types of products do you sell?
Our range includes smart bulbs, ceiling and floor lighting, modular wall lights, TV and monitor backlighting, RGB PC components and display products.
Where are you based?
We are based in the United Kingdom and support customers in the UK and around the world.
Do you ship outside the UK?
Yes. We ship worldwide wherever reliable delivery is available. If exceptional restrictions prevent us from serving a destination, we will contact the customer and issue a full refund.
How can I contact you?
Use the contact form on our website or email hello@zyko.uk. Include your order number when your message relates to an existing order.
Contact Zyko customer supportWhen is customer support available?
Our customer service hours are Monday to Friday, 9am to 5pm UK time (GMT/BST). Our typical response time is within 1 business day.
Contact Zyko customer supportCan I create an account?
Yes. A customer account can be used to view order information and make future checkouts more convenient.
How do I choose the right product for my setup?
Compare the dimensions, fitting or connector type, power method, control method and compatibility shown on the product page before ordering.
Will the product look exactly the same as it does on my screen?
Colours and finishes can appear slightly different because of screen settings, room lighting and small production updates. The selected variant and listed specifications remain the main reference.
Are all of your lights designed to replace normal room lighting?
No. Many wall lights, strips and display lights are designed for atmosphere. Products described as bulbs or ceiling lights include white-light modes for everyday illumination.
Orders & Payments 10 questions
Which payment methods can I use?
The payment methods available for your order are shown securely at checkout.
Which currency will I be charged in?
Prices are displayed in GBP unless another currency is shown for your selected country or at checkout.
How do I know my order was placed successfully?
We send an order confirmation to the email address used at checkout. Check the spam or junk folder if it does not appear in your inbox.
Can I change my order after placing it?
Contact us as quickly as possible with your order number and requested change. We can make changes before dispatch where the fulfilment stage allows it.
Contact Zyko customer supportCan I cancel my order?
Yes. Orders may be cancelled before dispatch where we are able to stop them in time. Once an order has been dispatched, we may no longer be able to stop the shipment or cancel the delivery in transit. If you still wish to cancel, follow the applicable returns process after receiving the order.
Contact Zyko customer supportI entered the wrong delivery address. What should I do?
Email hello@zyko.uk immediately with your order number and the correct address. Address changes may no longer be possible after dispatch.
Contact Zyko customer supportWhy was my payment declined?
Check that the billing details match the card or account, confirm that sufficient funds are available and try another payment method if needed. Your payment provider can explain a declined transaction in more detail.
Can I use more than one discount code?
Discounts can be combined only when the checkout accepts that combination. Enter the available codes at checkout to see which ones can be applied together.
Can I receive an invoice or receipt?
Your order confirmation acts as proof of purchase. Contact us with the order number if you need an additional invoice or receipt.
Contact Zyko customer supportWhat happens if a product is unavailable or listed at the wrong price?
We may cancel an affected order if a genuine stock, listing or pricing error prevents fulfilment. Any payment already taken will be refunded in full.
Read Zyko terms and conditionsShipping & Delivery 12 questions
How much does delivery cost?
We provide free worldwide standard delivery on all orders.
Read Zyko shipping policyHow long does order processing take?
Orders are typically processed within 1–3 business days, although many are processed sooner. Business days are Monday to Friday, excluding UK public holidays.
Read Zyko shipping policyHow long does delivery take?
Orders are typically processed within 1–3 business days. Most orders are delivered within an estimated 6–12 business days after dispatch. These times are estimates and exceptional delays outside our control can occur.
Read Zyko shipping policyWhere will my order be shipped from?
We fulfil orders through trusted partners located in the UK and internationally. The dispatch location is selected around product availability and the most suitable delivery route.
Read Zyko shipping policyWill I receive tracking?
Yes. Every order includes tracking.
Read Zyko shipping policyWhy is my tracking not showing the full journey?
UK-dispatched orders normally show full tracking. Some internationally fulfilled orders use last-mile tracking, which becomes active when the parcel reaches the destination country and enters the local courier network.
Read Zyko shipping policyWhich courier will deliver my parcel?
The courier depends on the destination and fulfilment route. The local courier name appears when the parcel enters the final delivery network.
Read Zyko shipping policyCan items from the same order arrive separately?
Yes. Multiple products may occasionally be dispatched separately when this is the most efficient fulfilment route. Each available tracking number should be kept until the full order has arrived.
Read Zyko shipping policyWhat can delay a delivery?
Customs clearance, severe weather, public holidays, industrial action, courier disruption and other circumstances outside our control can extend the estimated delivery time.
Read Zyko shipping policyWhen is a parcel treated as lost?
If an order has not arrived within 30 days of dispatch, contact us. We will investigate with the carrier and work with you on the most suitable resolution.
Read Zyko shipping policyWhat should I do if tracking says delivered but I cannot find the parcel?
Check safe places, household members, neighbours, delivery photographs and any courier note first. If it is still missing, contact the courier and email us with your order number.
Read Zyko shipping policyDo you ship to every country?
We ship worldwide where reliable delivery is available. If war, sanctions, political disruption or another exceptional restriction prevents fulfilment, we will notify the customer and issue a full refund.
Read Zyko shipping policyReturns & Refunds 16 questions
How long do I have to return an item?
Eligible items can be returned within 30 days of delivery.
Read Zyko returns and refunds policyWhat condition must a return be in?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyHow do I start a return?
Contact us before sending anything back. Include the order number, the reason for the return and photographs or video when the item is damaged or faulty. We will then provide the correct return instructions and address.
Read Zyko returns and refunds policyWho pays return postage for a change-of-mind return?
The customer is responsible for return postage when the item is being returned because they changed their mind.
Read Zyko returns and refunds policyWho pays return postage for a faulty, damaged or incorrect item?
We cover the return cost where the item is confirmed as faulty, arrived damaged or was not the product ordered.
Read Zyko returns and refunds policyHow quickly should I report a damaged, faulty or incorrect item?
If your item arrives damaged, faulty or incorrect, please contact hello@zyko.uk as soon as possible so we can help. This request does not limit your statutory rights or set a 7-day or 14-day deadline for reporting a fault. We will explain the remedy available under applicable consumer law, which may include a refund, repair or replacement.
Read Zyko returns and refunds policyWhat evidence might be requested for a faulty item?
We may ask for photographs, video or reasonable troubleshooting information, or arrange return of the item for inspection. Do not cut, break, puncture or otherwise destroy electrical products. If a faulty product does not need to be returned, we will explain safe disposal or recycling instructions separately. Your statutory rights are unaffected.
Read Zyko returns and refunds policyWhat happens if I receive the wrong item?
We will cover the return postage and send the correct item at no additional cost.
Read Zyko returns and refunds policyHow long does return inspection take?
Returned items are normally inspected within 1-2 business days of arriving at the correct return address.
Read Zyko returns and refunds policyHow long does a refund take?
After a return is inspected and approved, we issue the refund to the original payment method within 5-10 business days.
Read Zyko returns and refunds policyDo you offer exchanges?
No. We do not offer general exchanges. If you want a different item, return the eligible original item for a refund and place a new order. Faulty or incorrect items may be replaced as part of resolving the issue.
Read Zyko returns and refunds policyCan I return one item from a multi-item order?
Yes. Individual products can be returned separately if each returned item meets the policy conditions.
Read Zyko returns and refunds policyCan I return part of a set or bundle?
No. A product sold as one complete set must be returned in full. A partial set is not eligible for a refund until all included pieces are returned.
Read Zyko returns and refunds policyWhat happens if I refuse delivery because I changed my mind?
The return delivery cost may be deducted from the refund because the parcel still has to travel back through the courier network.
Read Zyko returns and refunds policyWhat happens if delivery fails and the parcel is returned?
We will contact the customer to discuss the available options. If the order is sent again, an additional shipping charge may apply.
Read Zyko returns and refunds policyShould I use tracked postage for a return?
Yes. The customer remains responsible for a return until it reaches the correct address, so tracked postage and proof of sending are strongly recommended.
Read Zyko returns and refunds policyWarranty & Support 10 questions
Do all products include the same warranty period?
No. Warranty cover can vary by product. Faults are handled under our Refund Policy, applicable consumer law and any additional manufacturer cover shown on the product page.
Read Zyko returns and refunds policyWhat should I do if a product develops a fault?
Stop using it if continued use could cause damage or create a safety risk, then contact us with the order number and a clear description of the fault.
Contact Zyko customer supportWhat information should I include when contacting support?
Include the order number, product name, selected variant, a description of the issue and clear photographs or video where relevant.
Contact Zyko customer supportCan support help with setup and compatibility?
Yes. We can help with product setup, smart-app connections, mounting questions and basic compatibility checks.
Contact Zyko customer supportWill I receive a replacement or refund for a faulty item?
The appropriate resolution depends on the circumstances. It may include troubleshooting, repair, replacement or a full refund.
Contact Zyko customer supportWill I always need to return a faulty item?
Not always. We may ask for photographs, video or reasonable troubleshooting information, or arrange return of the item for inspection. Do not destroy electrical products. If no return is needed, we will explain safe disposal or recycling instructions separately. Your statutory rights are unaffected.
Contact Zyko customer supportWhat should I do if an electrical product overheats or smells burnt?
Switch it off, disconnect it from power and stop using it immediately. Contact us with the order number and clear photographs of the product and connection.
Contact Zyko customer supportWhat should I do if a product arrives with missing parts?
Contact us with the order number, photographs of everything received and the name of the missing part so we can review the package contents.
Contact Zyko customer supportWhen is customer support available?
Our customer service hours are Monday to Friday, 9am to 5pm UK time (GMT/BST). Our typical response time is within 1 business day.
Contact Zyko customer supportDo your policies affect my statutory rights?
No. Nothing in our policies removes or limits rights that apply under consumer protection law.
Read Zyko returns and refunds policySmart Home & App Control 12 questions
Which apps do your smart products use?
Products described as Tuya compatible use the Tuya or Smart Life app. Our computer-based Atmos screen-sync products use Skydimo.
Do smart lights need a separate hub?
Products described as Wi-Fi smart lights connect directly through their listed app and do not require a separate smart-home hub.
What is the difference between Wi-Fi and Bluetooth control?
Bluetooth is useful for nearby pairing and local control. Wi-Fi enables connected features such as remote control, schedules and supported voice-assistant integrations.
Can I control a Wi-Fi light when I am away from home?
Yes. Once a compatible Wi-Fi product is online in its app, it can be controlled remotely through the account.
Can I use Alexa or Google Assistant?
Voice control is available only on products whose page specifically lists Alexa or Google Assistant compatibility.
Can several smart lights be controlled together?
Products that support group control can be placed into the same room or group in the app so colour, brightness and power can be changed together.
Can I create schedules and timers?
Yes, on products whose listed app features include schedules, timers or automations.
What does music sync do?
Music sync changes the light effects in response to audio picked up by the supported device, controller, phone or computer software.
What is the difference between camera sync and software screen sync?
Camera sync reads the visible picture on a TV and works with built-in apps and external devices. Software sync reads a computer display through Skydimo and does not need a camera or HDMI box.
Why will a smart light not appear in the app?
Make sure the light has power, keep the phone close, enable Bluetooth and local-network access, restart the light and router, then place the light back into pairing mode.
Contact Zyko customer supportWhy does a smart product show as offline?
Check that it still has power and that the router is online. Restart both devices and reopen the app. If it was removed from the account, add it again in pairing mode.
Contact Zyko customer supportWill the lights still work without the app?
Many products include a remote, inline controller or physical controls for basic use. The product page states which control methods are included.
Installation & Troubleshooting 12 questions
What should I do before mounting an adhesive light?
Connect and test every section first. Finalise the layout, clean the surface and make sure all parts work before removing any adhesive backing.
Which surfaces work best with adhesive mounting?
Smooth, clean, dry and flat walls provide the strongest hold. Dusty, textured, porous, damp or wallpapered surfaces can reduce adhesion.
Can adhesive mounting damage paint?
Any strong adhesive can affect delicate paint or wallpaper. Avoid freshly painted walls and remove pads slowly rather than pulling them straight away from the surface.
Can wall lights be rearranged after installation?
Yes, but previously used adhesive pads should be replaced with fresh suitable pads before remounting.
Should cables and controllers be covered or hidden?
Cable routing can be kept tidy, but controllers, power supplies and ventilation openings must not be covered in a way that traps heat.
Who should install the mains-powered Ceiling Light?
A competent qualified electrician should install it because it connects directly to mains electricity.
Can a 5V 3-pin ARGB product connect to a 12V RGB header?
No. A 5V 3-pin ARGB plug must never be connected to a 12V RGB header because the incorrect voltage can damage the lighting.
What should I do if a product will not turn on?
Check the wall socket or USB port, reseat every power connection, try a known working power source and inspect the cable for visible damage.
Contact Zyko customer supportWhat should I do if one panel or light bar stays dark?
Switch the kit off, reseat the connectors around the affected part and test it in another position closer to the controller. Contact us if the same section remains dark.
Contact Zyko customer supportWhy is music sync not responding?
Enable microphone or audio permission for the app or software, increase the input volume and make sure the correct music-sync mode is selected.
Contact Zyko customer supportWhy are screen-sync colours inaccurate?
Recalibrate the camera or software layout, reduce strong reflections, check the screen-edge positions and lower colour saturation if the result is too intense.
Contact Zyko customer supportWhat should I do if a cable, plug or controller is damaged?
Disconnect the product and stop using it. Do not tape over, open or continue powering a damaged electrical connection. Contact us with photographs of the damage.
Contact Zyko customer supportProduct FAQs 31 products · 464 questions
Zyko Smart Festoon Lights 15 questions
What does S14 mean?
S14 describes the rounded globe style used for the bulbs, a common shape for festoon and patio string lights.
Do I need an electrician?
No. The lights use a 5V USB connection and do not require permanent wiring. Use a suitable USB power source and follow the supplied installation instructions.
Is a USB plug included?
The lights are USB powered. A wall adapter is not listed as included, so connect them to a suitable 5V USB power source.
Can I use a power bank?
Yes. A suitable 5V USB power bank can be used, which is useful for temporary outdoor setups or places where a wall socket is not nearby.
Can I use them without the app?
Yes. The included remote can be used for everyday control without opening the Tuya Smart Life app.
Do they need WiFi all the time?
No for basic remote control. Connected app features use the supported WiFi or Bluetooth connection available to the lights.
Can I control multiple sets?
Yes. The sets do not physically connect and each one requires its own power source, but multiple sets can be added to the app and controlled together.
Can the string be cut?
No cutting or shortening function is specified. Install each 12.2m string at its supplied length.
Are the bulbs replaceable?
Replaceable bulbs are not specified for this model, so do not remove or substitute the globe units unless the supplied instructions explicitly allow it.
How should I hang them?
Use suitable outdoor hooks, clips or cable ties and support the cable along its route. Avoid placing unnecessary tension on the wire, USB connection or individual bulb housings.
Where can I hang them?
They can be used around patios, pergolas, gazebos, fences, balconies and similar suitable structures, provided the cable and power connection are supported safely.
Can I take them camping?
Yes, provided you have a suitable 5V USB power source and can install them safely. A compatible power bank can make them useful for temporary campsite lighting.
Are they suitable for weddings?
Yes. The 12.2m festoon string can be used for weddings, garden parties and other events where decorative ambient lighting is wanted.
What if the app cannot find them?
Check that the lights are powered and that WiFi and Bluetooth are enabled on your phone, then reopen Tuya Smart Life and try pairing again. If the lights still cannot be added, contact us for help.
Contact Zyko customer supportCan I return the Smart Festoon Lights?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policySmart LED Curtain Lights 15 questions
How do the curtain lights install?
Each strand has hooks at the top, allowing the lights to hang from curtain rails, rods or other suitable fixing points.
Do I need to drill holes?
Not necessarily. If you already have a curtain rail, rod or another suitable place to hook them onto, you can install them without drilling.
Can I hang them on a curtain rail?
Yes. The hooks at the top make the lights suitable for hanging from curtain rails, rods and similar supports.
Can I use them on a wall?
Yes. They can be used on a wall when suitable hooks, clips or fixing points are available to support the curtain evenly.
Can I use them on a window?
Yes. The curtain lights can be hung across a window when there is a suitable rail, rod or fixing point above it.
What size should I choose?
Choose the size that best matches the width and height of the area you want to cover. Available sizes are 1 × 1m, 2 × 2m and 3 × 3m.
How many LEDs are included?
Every size contains 400 LEDs, including the 1 × 1m, 2 × 2m and 3 × 3m versions.
How are the lights powered?
The curtain lights are USB powered, so they need to be connected to a suitable USB power source during use.
Are the curtain lights waterproof?
The curtain lights are rated IP44, which provides protection against splashing water. They are not waterproof or suitable for submersion, and electrical connections should be kept protected from water.
Can I use them outdoors?
The IP44 rating provides protection against splashing water, making the lights suitable for appropriate sheltered outdoor displays. Keep the USB connection and other electrical connections protected from water.
Can I leave them up all year?
Yes. They can be used for everyday room lighting displays as well as parties, Christmas, Halloween and other occasions throughout the year.
Can I move them after installing?
Yes. The hook-based installation makes the curtain lights easy to remove and reposition in another suitable location.
Can I display my own images?
Yes. The app lets you create custom displays using images and GIFs, as well as your own patterns and designs.
Can I display custom messages?
Yes. You can create custom text and messages in the app and display them across the curtain lights.
Can I schedule the lights?
Yes. Timer and scheduling controls in the app let you set the curtain lights to run at selected times.
Zyko Smart Christmas Tree Lights 15 questions
Which lengths are available?
The lights are available in 5m, 10m, 15m and 20m lengths. Every length includes the same core smart features, so you can choose based on the amount of coverage you need.
How many LEDs are included?
The lights use 10 LEDs per metre. The 5m version has 50 LEDs, 10m has 100, 15m has 150 and 20m has 200 LEDs.
How do I choose the right length for my Christmas tree?
Choose the length based on the size of your tree and how densely you want to wrap it. A longer set gives you more coverage and lets you place the lights more closely together. Measuring the route you plan to wrap around the tree is the most reliable way to choose.
What does RGBIC mean?
RGBIC stands for Red, Green, Blue with Independent Control. It allows different sections of the light string to show different colours at the same time, creating multicolour gradients, patterns and more dynamic effects than standard single-colour RGB lighting.
Can different sections show different colours?
Yes. Segment control lets different sections of the RGBIC light string display different colours, giving you more control over multicolour effects and custom looks.
How are the Christmas tree lights controlled?
Use the Tuya app over Wi-Fi to control colours, choose preset scenes, adjust lighting segments and manage timers or schedules from your phone.
Do the lights have preset scenes?
Yes. The Tuya app includes preset lighting scenes and effects, making it easy to switch the look of your lights for different moods, occasions and festive displays.
Can I schedule the lights to turn on and off?
Yes. Timer and scheduling controls let you set the lights to operate at selected times, which is useful for automatically lighting your tree in the evening and switching it off later.
Do they work with Alexa and Google Assistant?
Yes. The lights are compatible with Amazon Alexa and Google Assistant. After linking your Tuya setup to a compatible voice assistant, supported lighting controls can be used hands-free. Available voice commands can vary by platform and setup.
Do I need a separate smart-home hub?
No separate Zyko hub is required. The lights use Tuya Wi-Fi and are set up through the Tuya app on a compatible Wi-Fi network.
How do I set up the lights?
Connect the lights to a suitable 5V USB power source, arrange them around your tree or display, then open the Tuya app and follow the in-app pairing steps. Once connected, you can customise colours, scenes, segments and schedules.
How are the lights powered?
The lights use a 5V USB connection and need to remain connected to a suitable USB power source while in use.
Can I use them as fairy lights all year round?
Yes. Although they are designed around Christmas-tree lighting, the flexible string design also works as smart fairy lighting for bannisters, greenery and decorative indoor displays throughout the year.
What should I do if the lights will not connect or respond?
Check that the lights are receiving power from a suitable 5V USB source, confirm that Wi-Fi is available and retry the pairing steps in the Tuya app. If the problem continues, contact us and we can help troubleshoot the setup.
Contact Zyko customer supportCan I return the Christmas tree lights?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyZyko Permanent Outdoor Eaves Lights 15 questions
Can I install them on UK houses?
Yes. You do not need a large exposed roof overhang. Many UK homes have soffits, the flat underside beneath the roof edge, and the lights can be mounted underneath them to cast light down the exterior wall. They can also be installed on other suitable flat eaves or roofline surfaces where the modules can be fixed securely.
Are these permanent outdoor lights?
Yes. They are designed as permanent outdoor roofline lighting and can stay installed throughout the year. Change the colours and scenes for everyday ambience, Christmas, Halloween, parties and other occasions instead of reinstalling seasonal lights.
What size should I choose?
Measure the total roofline, eaves or soffit area you want to illuminate, then choose the next available length that gives you enough coverage. Available options are 12m, 15m, 30m, 36m and 45m. If you are close between two sizes, allowing a little extra length is usually better than coming up short.
How do I measure my house?
Measure along the actual path where the lights will be installed, following each section of your eaves, soffits or roofline. Measure separate straight sections individually and add them together. Do not simply measure the width of the house if the lights will follow corners or multiple roof sections.
Are the lights waterproof?
The outdoor light system is rated IP67, making it suitable for rain and changing outdoor weather conditions. Install the power components and connections according to the supplied instructions and keep any parts that are not intended for direct exposure appropriately protected.
How bright are the lights?
Each RGBIC light module delivers up to 120 lumens, so the individual lights remain visible during daylight while the downward pools of colour become much more pronounced after dark.
Can they show multiple colours?
Yes. RGBIC lighting allows different lights along the same roofline to display different colours at the same time, creating multicolour scenes, gradients and more dynamic effects.
How are the lights controlled?
Use the app to control colour, brightness, lighting effects, custom scenes and scheduling. A remote control is also included for quick adjustments without using your phone.
Do they work with Wi-Fi?
Yes. The smart controls use 2.4GHz Wi-Fi, allowing the permanent outdoor lights to connect to their app for colour, scene and scheduling control.
Can I schedule the lights?
Yes. Timer and scheduling controls let you set when the lights turn on and run, which is useful for everyday evening lighting and seasonal displays.
How many effects are included?
There are 48 preset lighting effects, 8 music-reactive modes and support for custom scenes, giving you a range of options for everyday lighting, parties and seasonal displays.
How far apart are the lights?
The modules are spaced approximately 50cm apart, giving you around 2 lights per metre for evenly spaced illumination along the roofline.
How many lights are included?
The 12m option includes 24 lights, 15m includes 30, 30m includes 60, 36m includes 72 and 45m includes 90 light modules.
Can I use them for Christmas?
Yes. They work well as permanent Christmas lights, letting you create red, green, white and multicolour roofline displays without putting up a new set of lights every year. You can then change the colours for Halloween, parties or everyday use.
Are they expensive to run?
They use energy-efficient LED lighting designed for regular year-round use. Actual running cost depends on the length installed, brightness level, lighting effect and how many hours the lights are used each day. Dimming and scheduling can help reduce unnecessary usage.
Aero 140mm ARGB Case Fan 15 questions
Will this fan fit my PC case?
It fits PC cases with standard 140mm fan mounting points. Allow space for its 140 x 140 x 25mm frame and check that the selected position is not blocked by a radiator, cable or side panel.
What are the fan dimensions?
Each fan measures 140 × 140 × 25mm.
What is the difference between standard and reverse blades?
Standard blades suit typical airflow layouts. Reverse blades are useful when you want intake airflow while keeping the cleaner front-facing side visible inside the case.
Can I use it as an intake or exhaust fan?
Yes. It can be used for intake or exhaust depending on its mounting position and blade option. Front and bottom positions are commonly used as intake, while rear and top positions are commonly used as exhaust.
How fast does the fan run?
The listed fan speed is 1800 RPM.
How loud is it?
The listed noise rating is 22 dB under the manufacturer test conditions. Perceived noise can vary with case airflow, mounting and fan control.
What bearing does it use?
It uses a hydraulic bearing with a listed lifespan of up to 50,000 hours.
How does the ARGB lighting connect?
The lighting connects to a compatible 5V 3-pin ARGB motherboard header or ARGB controller.
Can I connect it to a 12V RGB header?
No. The lighting is designed for 5V 3-pin ARGB only. Connecting it to 12V RGB can damage the LEDs.
Do I need an ARGB controller?
The lighting needs either a compatible 5V 3-pin ARGB motherboard header or a compatible ARGB controller.
Which RGB software can control the lighting?
When connected to a compatible 5V 3-pin ARGB header, the lighting can be controlled through motherboard ecosystems such as ASUS Aura Sync, MSI Mystic Light, Gigabyte RGB Fusion and ASRock Polychrome RGB.
Are mounting screws included?
Yes. The product listing states that the fan and mounting screws are included.
How many fans should I buy?
Choose the pack size around the number of open 140mm mounts in your case. A balanced setup usually brings cool air in through the front or bottom and removes warm air through the rear or top.
Why is the fan spinning but the lighting is off?
The fan motor and ARGB lighting use separate connections. Make sure the 5V 3-pin ARGB lead is connected in the correct orientation and that the selected lighting channel is enabled.
Contact Zyko customer supportCan I return the fan if it does not fit?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyAtmos Monitor Sync Bars 15 questions
What do the Atmos Monitor Sync Bars do?
They place RGBIC light on both sides of a monitor and can mirror screen colours or react to audio through the Skydimo desktop software.
How large are the bars?
Each bar is approximately 435mm high and the base is approximately 110mm wide.
Do the bars shine in more than one direction?
Yes. They use dual-sided light output to spread colour towards both the wall and the room.
How are they powered?
They use a wired USB 5V power connection.
Which software controls them?
They use the free Skydimo desktop software.
Do they work with Windows and macOS?
Yes. The product page lists support for both Windows and macOS.
Do they need a camera or HDMI sync box?
No. Screen colour is captured by the computer software, so there is no camera or HDMI passthrough box.
Can I use them without screen sync?
Yes. Skydimo provides static colours, lighting effects and music-reactive modes as well as screen sync.
Can they react to music?
Yes. Music sync analyses audio and changes the lighting in real time.
Can I use them directly with a games console?
Direct screen sync is designed around Skydimo running on a Windows or macOS computer. A console that is not routed through a supported computer will not provide the software with screen data.
Can I combine them with the Atmos Monitor Sync Backlight?
Yes. They are designed to work as part of the Atmos setup, allowing the side bars and monitor backlight to be positioned together in Skydimo.
Can I adjust where the light is directed?
Yes. The light direction can be adjusted so you can aim more colour towards the wall, the desk or the surrounding room.
Can I use the bars as normal ambient lights?
Yes. You can use static colours, brightness controls and preset effects without running screen sync.
Why are the bars not appearing in Skydimo?
Reconnect the USB cable, try another powered USB port, restart Skydimo and allow any screen-recording, audio or local-device permissions requested by your computer.
Contact Zyko customer supportCan I return the Monitor Sync Bars?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyZyko Atmos TV Camera Sync Backlight Kit 15 questions
How does the Zyko Atmos TV Camera Sync Backlight Kit match the screen?
A small camera watches the colours at the edges of the TV and sends matching colour instructions to the RGBIC strip in real time.
Which size should I choose?
Choose the option that includes your TV's diagonal screen size. TV size is measured from one corner of the visible screen to the opposite corner, not across the width.
Does it work with built-in TV apps?
Yes. Because the camera reads the visible screen, it can react to built-in streaming apps as well as external devices.
Does it work with PlayStation, Xbox or Nintendo Switch?
Yes. Camera-based sync can react to console gameplay because it reads the picture displayed on the TV rather than the HDMI signal.
Does it add input lag?
No gameplay signal passes through the kit, so the camera system does not add HDMI input lag.
Will it work with my TV brand?
It is designed to work with normal flat-screen TVs from brands such as Samsung, LG, Sony, Hisense and TCL because compatibility is based mainly on screen size and camera placement.
Where does the camera go?
The current kit is designed for the camera to sit at the top of the TV, facing the screen. Position it centrally and follow the calibration guide.
Can I use it on a wall-mounted TV?
Yes, provided there is room for the strip behind the TV, the camera can sit securely and the cables can reach the controller and power supply.
What do I need for installation?
You need a clean TV back, room for the top-mounted camera, a nearby power outlet, Wi-Fi and a phone for app setup and camera calibration.
Which app controls the kit?
The product page lists Tuya app control for colour, brightness, effects and calibration.
What does RGBIC mean on this kit?
RGBIC allows different sections of the strip to show different colours at the same time, creating gradients instead of one single colour across the whole strip.
Why are the colours not matching the screen accurately?
Recalibrate the camera with the TV centred in view, make sure the calibration points sit on the visible screen edges, reduce strong reflections and adjust colour saturation if the result looks too intense.
Contact Zyko customer supportDo room lights and reflections affect camera sync?
They can. Strong lamps, sunlight and reflective screens may alter what the camera sees, so calibration is most accurate under the lighting conditions in which you normally watch TV.
Is the kit suitable for outdoor televisions?
No. The kit is rated IP20 and is designed for dry indoor use.
Can I return the Zyko Atmos TV Camera Sync Backlight Kit?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyZyko Atmos HDMI 2.0 Sync Box 15 questions
How does the Atmos HDMI 2.0 Sync Box match my TV’s colours?
Connect an external HDMI source through the sync box before it reaches your TV. The box analyses the incoming picture and adjusts the RGB LED strip to follow the colours shown on screen.
Does the sync box support 4K at 60Hz?
Yes. It supports 4K UHD (3840 × 2160) at 60Hz. Variable Refresh Rate (VRR) and Auto Low Latency Mode (ALLM) are not supported.
Can I use it with a PS5, Xbox or Nintendo Switch?
Yes. Connect a compatible console to the HDMI input on the sync box, then connect the HDMI output to your TV. On consoles with higher-performance display settings, select a supported output mode such as 4K at 60Hz.
Will the lighting sync with Netflix or YouTube on my smart TV?
Not when the app is running directly on your television. The sync box only receives video that passes through its HDMI input. To synchronise Netflix, YouTube or other streaming services, watch them through an external HDMI streaming device.
Can I connect a Fire TV Stick, Apple TV or another streaming player?
Yes. Compatible external HDMI streaming players can pass their picture through the sync box, allowing the LED strip to react to movies, series and other videos played on those devices.
Do I need to attach a camera to my TV?
No. The HDMI 2.0 kit reads the video signal directly through HDMI. There is no camera to mount above the screen or adjust for room lighting.
What does AI processing do for the backlighting?
AI-assisted colour processing helps the sync box respond quickly to changes in the HDMI picture, keeping the backlighting closely matched to the action on screen with minimal visible delay.
Can I leave the lights on without screen synchronisation?
Yes. Use the Tuya Smart app to select colours, adjust brightness or choose lighting effects when you want ordinary ambient lighting instead of live screen sync.
Does my television need WiFi for screen syncing?
No. The picture reaches the sync box through HDMI, not over your TV’s WiFi connection. WiFi is used for the kit’s Tuya smart control features.
Do I need to keep the Tuya app open while watching TV?
No. Once you have set up the system, the HDMI screen-sync function can operate without leaving the mobile app open. Open the app whenever you want to adjust the lighting settings.
What difference do 60 LEDs per metre make?
The LEDs sit closer together along the strip, helping the light spread more evenly behind your television and producing smoother colour changes around the screen.
Can I control the lights with Alexa, Google Assistant or SmartThings?
Yes. The kit works with Tuya Smart and supports compatible Amazon Alexa, Google Assistant and Samsung SmartThings controls. Available voice commands and automations depend on the connected platform.
Is the backlight suitable for a wall-mounted television?
Yes. Attach the LED strip to the rear of your TV and leave sufficient clearance for the light to spread onto the wall. Avoid trapping the strip, connectors or power cables against the mounting bracket.
Which size HDMI 2.0 backlight kit should I choose?
Measure your screen diagonally and choose from 40–50, 55–65, 75–85, 90–98 or 110–120 inch kits. If your TV falls between the listed ranges, choose a suitable kit with enough strip length to follow the rear edges without stretching it.
What if I want 4K at 120Hz, VRR or ALLM for gaming?
For those features, choose our HDMI 2.1 model instead. The HDMI 2.0 kit supports up to 4K at 60Hz and does not support VRR or ALLM.
View Zyko Atmos HDMI 2.1 Sync BoxZyko Atmos HDMI 2.1 Sync Box 15 questions
How does the HDMI 4K Sync Backlight work?
Your HDMI source passes through the sync box before reaching the TV. The box analyses the video signal in real time and sends matching colour information to different sections of the LED strip, extending the colours on screen into the space around your TV.
How do I set up the HDMI 4K Sync Backlight?
Mount the LED strips around the back of your TV and use the included corner guides where needed. Connect your console, PC or streaming device to HDMI IN on the sync box, connect HDMI OUT from the box to your TV, plug the LED strips into their strip ports and then connect power.
Does it work with PS5, Xbox Series X|S, Nintendo Switch and PC?
Yes. The HDMI 4K Sync Backlight is designed for compatible HDMI sources including PlayStation 5, Xbox Series X|S, Nintendo Switch, gaming PCs, laptops and other HDMI media devices.
Does the HDMI 4K Sync Backlight support 4K 120Hz, VRR and ALLM?
Yes. The HDMI 2.1 sync box supports 4K at 120Hz, VRR and ALLM for compatible gaming hardware and displays. Your source device, TV and HDMI cables must also support the feature you want to use.
Does it need a camera to match the screen?
No. The HDMI 4K Sync Backlight reads the video signal directly through HDMI, so there is no camera mounted above or below your television.
Will it sync with built-in Netflix, Disney+ or other smart TV apps?
Not directly. Real-time screen syncing requires the video signal to pass through the sync box via HDMI. Built-in TV apps do not pass through the box, so use an external HDMI streaming device if you want those services to sync. If you mainly use built-in TV apps, our camera-based kit may be a better fit because it reads the visible screen directly.
View Zyko Atmos TV Camera Sync Backlight KitWhich TV size should I choose?
Measure your TV diagonally from one corner of the visible screen to the opposite corner. The listed size ranges are guides rather than strict limits, so if your TV falls between two ranges, choose the closest suitable larger option. For example, a 31–36 inch TV can use the 40–43 inch variant. Current options cover approximately 27–30, 40–43, 50–55, 65–70, 75–85 and 90–98 inch TVs.
What does 60 LEDs per metre mean?
Every current HDMI 4K Sync Backlight size uses 60 LEDs per metre. The higher LED density helps create a brighter, more consistent glow with smoother transitions between colours around the screen.
Can I control the lights from my phone?
Yes. The compatible app can be used to adjust colours, brightness and lighting modes, so you can also use the backlight as normal ambient lighting when you are not screen syncing.
Does it work with Alexa, Google Home or Tuya?
Yes. The HDMI 4K Sync Backlight supports compatible smart control through Amazon Alexa, Google Home or Google Assistant and Tuya, alongside app control.
Can I use it without screen syncing?
Yes. You can use adjustable colours, brightness, preset lighting scenes and music-reactive modes without matching the television picture.
Can I use it on a wall-mounted TV?
Yes, provided there is enough clearance behind the TV for the LED strips and their corner routing, and the cables can reach the sync box and power supply without being stretched or trapped.
Can I use Fire TV, Apple TV or other HDMI streaming devices?
Yes. Compatible HDMI streaming devices can be connected to HDMI IN on the sync box, allowing supported content from the external device to drive the real-time lighting sync.
How should I route the LED strip around TV corners?
Use the included corner guides to route the strip neatly around each corner instead of crushing or sharply folding it. Keep the strip flat against the back of the TV and avoid placing excessive pressure on the LEDs or connections.
What is included with the HDMI 4K Sync Backlight?
The kit includes the HDMI sync box, LED backlight strips, an HDMI cable, power adapter, corner guides and the installation accessories supplied with the selected size.
Atmos Monitor Sync Backlight 15 questions
How is this different from the Zyko Atmos TV Camera Sync Backlight Kit?
The monitor kit uses Skydimo software on a Windows or macOS computer. The TV kit uses a camera, which makes it more suitable for consoles and built-in TV apps.
Which monitor sizes are available?
The current options are 24, 27, 32, 34 and 49 inches.
Will it work with a curved monitor?
Yes. The flexible strip is designed for flat and curved monitor backs, provided it is installed on a clean surface without forcing sharp bends.
Does it sync directly with a games console?
No. It needs Skydimo running on a Windows or macOS computer to read the screen. For direct console use, choose the Zyko Atmos TV Camera Sync Backlight Kit.
Which operating systems are supported?
The product page lists Windows and macOS support through the free Skydimo software.
How is the strip powered?
It uses USB 5V and does not require a separate wall plug when a suitable powered USB port is available.
Does it require a camera or HDMI box?
No. The computer software captures screen colour, so there is no camera and no HDMI passthrough.
How quickly does it react?
The product page lists an approximately 22ms response time. Actual visible response can vary with the computer and software settings.
Can it react to music?
Yes. Skydimo includes music-sync modes alongside screen sync, static colours and effects.
Can I use it with two or three monitors?
Yes. Use one suitable kit per monitor and arrange the devices in Skydimo for a coordinated multi-screen layout.
How many LEDs does it use?
The listed LED density is 60 LEDs per metre.
Can I cut the strip to fit?
The live product page does not state that the strip is cuttable. Do not cut it unless the supplied instructions show an approved cut point; choose the closest listed monitor-size kit instead.
Can I remove and reinstall the strip?
It can be removed, but the original adhesive may lose strength. Clean the new mounting surface and use fresh suitable adhesive when reinstalling it.
Can I use the backlight without screen sync?
Yes. Skydimo also provides static colours, preset effects and music-sync modes, so the backlight can be used without mirroring the screen.
Contact Zyko customer supportCan I return the Monitor Sync Backlight?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyElements RGBIC Hexagon Light Panels 15 questions
What pack sizes are available?
The current options are 6, 10, 12 and 16-panel sets. Choose the size that suits the wall area and layout you want to create.
Can I create my own shape?
Yes. The panels are modular and can be connected into different layouts using the supplied connectors.
What does RGBIC mean?
RGBIC allows multiple colours and gradients to appear across the lighting at the same time rather than limiting the full set to one colour.
How can I control the panels?
They can be controlled through the Tuya app and the included remote.
Do the panels react to music?
Yes. Music-sync modes are included alongside static colours and preset scenes.
Can I customise panels individually?
The product page states that individual panels can be customised, allowing more varied layouts and colour combinations.
How large is each panel?
Each panel is approximately 190mm wide, 165mm high and 9.5mm thick, with a 95mm edge length.
How much power does each panel use?
The listed power consumption is 2W per panel.
Which walls are suitable for installation?
Smooth, clean, dry and flat surfaces provide the best hold. Test the adhesive on a hidden area before committing to the full layout.
Will they stick to textured walls?
Textured, dusty or porous walls can reduce adhesion. For the most secure result, mount them on a smooth, clean and dry surface.
Can the adhesive damage paint?
Any strong adhesive can affect delicate paint or wallpaper. Clean the surface gently, avoid freshly painted walls and remove pads slowly rather than pulling them straight away from the wall.
Can I rearrange the panels later?
Yes. Replace the used adhesive pads with fresh suitable pads before mounting the panels in a new layout.
How do the panels connect together?
The panels join through modular connectors, allowing you to build a custom layout while keeping power and lighting effects linked across the set.
Are they bright enough to light a whole room?
They are primarily decorative ambient lighting. Use normal room lighting as well when you need strong general illumination.
Why is one panel not lighting?
Switch the kit off, reseat the connectors around the affected panel and test it closer to the controller. If the same panel remains dark, contact us with a short video of the issue.
Contact Zyko customer supportElements RGBIC Rope Light 15 questions
Which lengths are available?
The Rope Light is available in 5-metre and 10-metre versions.
What does RGBIC mean?
RGBIC lets different sections display different colours at the same time, creating flowing gradients and multicolour effects.
How can I control the Rope Light?
It includes app control and a remote for colours, brightness and lighting effects.
Does it work with Alexa or Google Assistant?
Yes. The product page lists compatibility with Amazon Alexa and Google Assistant after setup in the supported app.
Can I use it outdoors?
Yes. The rope light body is designed for indoor and outdoor use. Keep the controller, plug and electrical connections protected from direct water.
Can the Rope Light be used in the rain?
The IP67-rated rope light can handle outdoor weather, including rain. The controller, plug and connections should remain in a dry, protected position.
How is it installed?
Plan the route, test the full light and then secure it using the supplied mounting brackets or suitable fixings on a clean surface.
How do I choose between the 5m and 10m versions?
Measure the full route you want the light to follow, including curves and vertical sections. Choose 5m for smaller features and 10m for longer walls, furniture outlines or room edges.
Can it bend around corners?
Yes. It is made for smooth curves and flowing shapes. Avoid folding it sharply, twisting it or forcing it through a tight corner.
What power does it use?
The listed input is 5V DC. Use only the supplied or manufacturer-approved power equipment.
How long is it designed to last?
The listed lifespan is up to 70,000 hours. Keeping the controller ventilated and avoiding tight bends or excessive heat helps protect the installation.
Can I use it as the main light in a room?
It is intended mainly for decorative and ambient lighting rather than replacing normal general lighting.
How should I clean an outdoor installation?
Disconnect the power and wipe the rope gently with a soft damp cloth. Keep water away from the controller, plug and electrical connections.
Why is only part of the Rope Light working?
Disconnect the power, check the controller and cable connections, and inspect the rope for sharp bends or visible damage. If a section remains unlit, contact us with a video showing the full length.
Contact Zyko customer supportCan I return the Rope Light?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyElements Smart Light Bars 15 questions
What are the Elements Smart Light Bars?
They are compact modular wall lights that connect around hubs to create custom geometric layouts with RGBIC colour effects. The current options are 6, 9 and 12-bar packs.
What does RGBIC mean?
RGBIC allows multiple colours to appear across the layout at the same time, including gradients and flowing effects.
How can I control the lights?
They can be controlled by the companion app, the included remote and the inline controller.
Do they use Wi-Fi or Bluetooth?
The product page lists both Wi-Fi and Bluetooth connectivity.
Can different sections show different colours?
Yes. Segment control allows different parts of the layout to display different colours or effects.
Do they react to music?
Yes. Music-sync modes change the lighting in response to sound.
How are they powered?
They use USB 5V power. Connect them to a suitable powered USB source using the supplied cable and controller.
How large is each light bar?
Each bar measures approximately 10.8cm long and 3cm deep.
Which colours are the frames available in?
The frame options are black and white.
How do the bars connect into different layouts?
Each bar joins through the modular hubs, letting you create straight runs, branches and angled arrangements while keeping the lighting connected across the design.
Which surfaces are best for mounting?
Use a smooth, clean, dry and flat wall. Dusty, textured or porous surfaces can reduce adhesive strength.
Can I change the layout later?
Yes. Use fresh suitable adhesive when remounting the bars, as previously used pads may not hold securely.
Are they bright enough to replace a normal light?
They are designed as decorative ambient lighting rather than the main light for a room.
Why is one bar not lighting?
Switch the kit off, reseat the bar and hub connections, then test the affected bar in another position. If the same bar remains dark, contact us with a short video.
Contact Zyko customer supportCan I return the Smart Light Bars?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyElements Trace RGBIC Wall Lights 15 questions
Which pack sizes are available?
Trace is available as a 6-light, 9-light or 12-light kit.
How large is each Trace light?
Each light measures approximately 300 × 45 × 25.3mm.
What does RGBIC mean?
RGBIC allows multiple colours and gradients to appear across the lights at the same time.
Which apps control Trace?
Trace works with the Smart Life and Tuya apps.
Can I control it without the app?
Yes. The kit includes an IR remote, and app or voice control can be used after smart setup.
Does Trace work with Alexa and Google Assistant?
Yes. The current technical specification lists Amazon Alexa and Google Assistant compatibility.
Does it react to music?
Yes. Music-sync modes make the lighting respond to sound.
Can I create schedules and automations?
Yes. Smart Life or Tuya can be used for schedules, scenes and supported automations.
How much power does each kit use?
The listed power is 10W for six lights, 14W for nine lights and 18W for twelve lights.
Is Trace suitable for outdoor use?
No. It is rated IP20 and intended for dry indoor use.
What is included in the box?
The kit includes the selected number of lights, smart controller, power adapter, IR remote, connectors, adhesive mounting pads, screw-mounting accessories and setup guide.
Can I install it without drilling?
Yes. Adhesive pads are included for suitable smooth surfaces. A screw-mounting kit is also included for a more secure installation where appropriate.
Is Trace a replacement for the main room light?
No. It is intended as ambient feature lighting rather than the only source of general illumination.
Why will Trace not connect to the app?
Restart the controller and router, keep your phone close to the light, enable Bluetooth and local-network access, then place Trace back into pairing mode and add it again through Tuya or Smart Life.
Contact Zyko customer supportCan I return Trace Wall Lights?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyElements Triangle Panels 15 questions
Which pack sizes are available?
The Triangle Panels are available in 6, 10, 12 and 16-panel packs.
How large is each panel?
Each panel is approximately 185mm wide, 160mm high and 9.5mm thick.
Can I create my own layout?
Yes. The triangular panels connect through modular links so you can arrange them into different shapes.
Can the panels show more than one colour at once?
Yes. Their segmented multicolour lighting supports gradients and varied colours across the layout.
Which app controls the panels?
They use the Tuya app for colours, brightness, effects and smart controls.
Do they work with Alexa and Google Assistant?
Yes. The current product specification lists Amazon Alexa and Google Assistant compatibility.
Do I need a separate smart-home hub?
No. The panels connect directly through Wi-Fi and use the Tuya app for smart control.
Can they react to music?
Yes. Music-sync modes are available through the controller or app.
Which wall surfaces work best?
Use a smooth, clean, dry and flat wall. Textured, dusty, porous or wallpapered surfaces can reduce adhesive strength.
Can the adhesive damage my wall?
Any strong adhesive can affect delicate paint or wallpaper. Avoid freshly painted walls and remove mounting pads slowly when taking the panels down.
Can I rearrange the panels?
Yes. Use fresh suitable adhesive pads when remounting them, as used pads may not hold securely.
How do the panels connect together?
The panels join through modular connectors, so power and lighting effects continue across the custom layout you create.
Are the panels bright enough to light the room?
They are intended mainly for feature and ambient lighting, not as the only source of room lighting.
Why is a panel not lighting or showing the wrong colour?
Switch the kit off, reseat the connectors around the affected panel and test it closer to the controller. If the problem follows the same panel, contact us with a video.
Contact Zyko customer supportCan I return the Triangle Panels?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyElements Y-Line Wall Lights 14 questions
How many lights are included?
The current Y-Line option is a seven-piece set.
What are Y-Line Wall Lights?
They are modular Y-shaped light pieces that can be arranged into a geometric wall feature.
Which apps control Y-Line?
The product page lists Tuya and Smart Life support.
Do they use Wi-Fi or Bluetooth?
Both Wi-Fi and Bluetooth connectivity are listed.
Do they work with Alexa and Google Assistant?
Yes. The page lists Amazon Alexa and Google Assistant compatibility.
Can I create my own shape?
Yes. The seven modular pieces can be arranged into different layouts within the available connection pattern.
Are they suitable for a bedroom or living room?
Yes. They are intended for indoor feature lighting in bedrooms, gaming rooms, living rooms and TV areas.
Can they replace the main ceiling light?
No. Y-Line is designed as ambient wall lighting and works best alongside normal room lighting when stronger illumination is needed.
Are they safe to use outdoors?
No. Y-Line is designed for dry indoor rooms.
Which surfaces are best for mounting?
Use a smooth, clean, dry and flat wall. Textured, dusty or porous surfaces can reduce mounting strength.
Can mounting damage the paint?
Any strong adhesive can affect delicate paint or wallpaper. Avoid freshly painted walls and remove the mounting pads slowly when taking the lights down.
How do I pair the lights with the app?
Power the lights, keep your phone close, enable Bluetooth and local-network access, place the controller into pairing mode and add the device through Tuya or Smart Life.
Why are the lights offline in the app?
Make sure the lights still have power, restart the controller and router, then reopen Tuya or Smart Life. If the device was removed from the home, place it back into pairing mode and add it again.
Contact Zyko customer supportCan I return Y-Line Wall Lights?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyLevitating Headset Stand 15 questions
How does the headset stand float?
A powered magnetic system balances the headset attachment above the base, creating the levitating display effect.
Which headset weights are supported?
The listed supported weight range is approximately 200g to 600g.
How do I check whether my headset is suitable?
Use the headset manufacturer's listed weight and make sure it falls within the supported 200-600g range. The headset also needs to sit centrally on the floating support so its weight stays balanced.
Will it work with a headset lighter than 200g?
Headsets below the listed 200g minimum may be too light to balance correctly in the magnetic field.
Can it hold an item heavier than 600g?
No. Do not exceed the listed 600g maximum because the floating support can become unstable.
Does the stand need constant power?
Yes. The magnetic levitation and RGB lighting require power. Support and remove the headset before disconnecting the stand.
Does the stand include RGB lighting?
Yes. The base includes full-spectrum RGB lighting with up to 16 million colours.
How do I get the headset to balance?
Place the base on a level stable surface, hold the floating section centrally above the magnetic point and lower it slowly until you feel the balanced position.
Why does the headset keep falling to one side?
Check that its weight is within range, centre the headset on the support and move the stand away from vibration, uneven surfaces and nearby magnetic objects.
Contact Zyko customer supportIs it safe for wireless gaming headsets?
Yes. It is designed for compatible gaming headsets within the stated weight range, including wireless models. Keep loose metal objects and magnetic storage media away from the levitation area.
Does the stand charge the headset?
Charging is not listed as a feature. Treat it as a magnetic display stand with RGB lighting and charge the headset separately.
Can I float other objects?
Only use balanced display objects within the stated weight range and suited to the supplied support. Do not use fragile, sharp or valuable objects that could be damaged if they fall.
Which colours is the stand available in?
It is available in black and white with RGB lighting.
What should I do if the base becomes unusually hot or noisy?
Switch it off and disconnect the power immediately. Stop using it and contact us with your order number and a short video showing the issue.
Contact Zyko customer supportCan I return the Levitating Headset Stand?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyPixel Display 15 questions
Which Pixel Display sizes are available?
The available resolutions are 16×16, 32×32 and 64×64 pixels. The 16×16 and 32×32 versions measure 20 × 20 × 2.4 cm, while the 64×64 version measures 26 × 26 × 1.7 cm.
What is the difference between the pixel counts?
A higher pixel count provides more detail and smoother-looking art or animations. A 16×16 display suits simple icons, while 32×32 and 64×64 allow more detailed designs.
How do I control the display?
Use the companion phone app to choose designs, adjust settings and upload supported custom content to the display.
Does it work with iPhone and Android?
Yes. The product page lists support for both iOS and Android.
How does the phone connect?
The phone connects to the display through Bluetooth for content control and uploads.
Can I upload my own pixel art?
Yes. The companion app allows you to create or upload custom designs.
Can it display GIFs and animations?
Yes. It supports animated content such as GIFs and short animations, although complex files may need to be resized or simplified for the selected pixel resolution.
Can I show scrolling text?
Yes. Scrolling messages are one of the listed display modes.
Does it react to music?
Yes. A music-sync mode is listed, allowing the display to react to sound.
Does it include a timer or scoreboard?
Yes. Timer and scoreboard functions are included among the available modes.
Can I mount it on a wall?
Yes. It can be used freestanding on a desk or shelf or mounted on a suitable wall using an appropriate secure method.
How is it powered?
It uses a USB power connection and requires a 5V / 2A power source. Use the supplied cable and the plug type selected with the order.
What comes in the box?
The package includes the Pixel Display, power cable and setup instructions. Select the correct plug option for your delivery country when ordering.
Why will the app not connect or upload content?
Keep the phone close to the display, restart Bluetooth, reopen the companion app and reconnect the power. For upload failures, reduce the file size or match the artwork to the display's pixel resolution.
Contact Zyko customer supportCan I return the Pixel Display?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyWide Pixel Display 15 questions
Does the Zyko Wide Pixel Display need Wi-Fi?
No. The Wide Pixel Display connects directly to your phone over Bluetooth for everyday control. An internet connection may still be needed when downloading the app or accessing online content.
Which phones are compatible with the Zyko Wide Pixel Display?
The Wide Pixel Display can be controlled using compatible iPhone and Android devices through the mobile app.
How does the Zyko Wide Pixel Display connect to my phone?
It uses Bluetooth, so you can change designs, customise content and control display functions wirelessly from your phone.
How is the Zyko Wide Pixel Display powered?
The display is USB powered and requires a 5V / 2A power source.
What are the dimensions of the Zyko Wide Pixel Display?
The display measures 232 × 120 × 25 mm. Both pixel-density options use the same physical housing.
Can I create my own pixel art on the Zyko Wide Pixel Display?
Yes. You can create your own pixel artwork directly from your phone, choosing colours and building designs pixel by pixel.
Can the Zyko Wide Pixel Display show custom text and messages?
Yes. Custom messages can be created and displayed on the screen, giving you another option beyond artwork and animations.
Can I import video content to the Zyko Wide Pixel Display?
Yes. Supported video content can be imported for pixel-style playback on the display.
Can the Zyko Wide Pixel Display be used for alarms and reminders?
Yes. You can set alarms and scheduled reminders, making the display useful for more than decoration.
Does the Zyko Wide Pixel Display have a countdown timer and stopwatch?
Yes. Both countdown and stopwatch functions are available, making them useful for gaming, studying, workouts or everyday timing.
Can I use the Zyko Wide Pixel Display as a scoreboard?
Yes. A scoreboard mode lets you keep track of scores directly on the display.
Does the Zyko Wide Pixel Display react to music?
Yes. Music rhythm modes allow the display to react visually to sound, adding movement while music is playing.
Does the Zyko Wide Pixel Display include ready-made designs?
Yes. You can browse built-in and downloadable designs when you want something ready to display without creating artwork from scratch.
Do I need a separate remote for the Zyko Wide Pixel Display?
No separate remote is needed for normal control. Your phone acts as the main controller over Bluetooth.
Are both Zyko Wide Pixel Display pixel-density options the same physical size?
Yes. Both the 16×32 and 24×48 versions use the same 232 × 120 × 25 mm housing. The difference is the number of pixels on the screen, not the overall size of the display.
RGB 24-Pin Motherboard Cable Extension 15 questions
What is the RGB 24-Pin Motherboard Cable Extension?
It is an illuminated ARGB extension that adds a cleaner visible cable run while passing power through the existing compatible 24-pin ATX motherboard power connection.
Is this a replacement PSU cable?
No. It connects to your existing power-supply cable and must not be plugged directly into a modular PSU socket.
How do I check whether it fits my PC?
Check that your motherboard uses the standard 24-pin ATX power socket and that your existing PSU cable reaches the extension connection.
Will it work with a modular power supply?
Yes, because it attaches to the existing compatible PSU cable rather than the PSU socket itself. Continue using the original or PSU-approved cable for the power-supply side.
How does the lighting connect?
The ARGB lighting connects separately to a compatible 5V 3-pin ARGB motherboard header or controller.
Can I connect the lighting to a 12V RGB header?
No. It is 5V 3-pin ARGB only. A 12V RGB connection can damage the lighting.
Do I need an ARGB controller?
You need either a compatible 5V 3-pin ARGB motherboard header or a separate compatible controller.
Can the lighting sync with the rest of my PC?
Yes. When connected to a supported 5V ARGB system, the lighting can follow compatible motherboard or controller effects.
How should I install it safely?
Shut down the PC, switch off and unplug the PSU, connect the extension between the existing 24-pin PSU cable and motherboard, fully seat both connectors and then connect the separate 5V ARGB lead.
Does it improve PC performance?
No. It is a visual cable-management and lighting upgrade, not a performance component.
Are cable combs included?
Yes. Cable combs are included to help shape and organise the visible cable run.
Will it fit in a small PC case?
Measure the clearance between the power connector and side panel before ordering. The illuminated cable section and its natural curve need more room than a standard cable.
Can I use it with any motherboard?
It is designed for motherboards using a standard 24-pin ATX power connector. It is not intended for proprietary or non-standard motherboard power sockets.
Why is the RGB lighting not working?
Check that the 5V 3-pin ARGB plug is aligned correctly, try another compatible header or controller port, and make sure the lighting channel is enabled in your RGB software.
Contact Zyko customer supportWhat should I do if a power connector feels hot, smells burnt or looks damaged?
Shut down and unplug the PC immediately. Do not reuse the extension if any connector feels unusually hot, smells burnt, appears discoloured or shows visible damage. Contact us with clear photos of the connection.
Contact Zyko customer supportRGB Dual 8-Pin GPU Cable Extension 15 questions
What is the RGB Dual 8-Pin GPU Cable Extension?
It is an illuminated ARGB extension that adds a cleaner visible cable run while passing power through two existing compatible 8-pin PCIe GPU connections.
Is this a replacement PSU cable?
No. It connects to your existing power-supply cable and must not be plugged directly into a modular PSU socket.
How do I check whether it fits my PC?
Check that the graphics card requires exactly two 8-pin PCIe power connections. Do not choose it for a card using one, three or a 16-pin connector.
Will it work with a modular power supply?
Yes, because it attaches to the existing compatible PSU cable rather than the PSU socket itself. Continue using the original or PSU-approved cable for the power-supply side.
How does the lighting connect?
The ARGB lighting connects separately to a compatible 5V 3-pin ARGB motherboard header or controller.
Can I connect the lighting to a 12V RGB header?
No. It is 5V 3-pin ARGB only. A 12V RGB connection can damage the lighting.
Do I need an ARGB controller?
You need either a compatible 5V 3-pin ARGB motherboard header or a separate compatible controller.
Can the lighting sync with the rest of my PC?
Yes. When connected to a supported 5V ARGB system, the lighting can follow compatible motherboard or controller effects.
How should I install it safely?
Shut down and unplug the PC, connect the extension between two existing PCIe PSU cables and the two GPU sockets, fully seat every connector and avoid sharp bends or side-panel pressure.
Does it improve PC performance?
No. It is a visual cable-management and lighting upgrade, not a performance component.
Are cable combs included?
Yes. Cable combs are included to help shape and organise the visible cable run.
Will it fit in a small PC case?
Measure the clearance between the power connector and side panel before ordering. The illuminated cable section and its natural curve need more room than a standard cable.
Does the extension change how many PSU cables my GPU needs?
No. It only extends the existing connections. Use the same number of PCIe power-cable runs required by your graphics card and power supply.
Why is the RGB lighting not working?
Check that the 5V 3-pin ARGB plug is aligned correctly, try another compatible header or controller port, and make sure the lighting channel is enabled in your RGB software.
Contact Zyko customer supportWhat should I do if a power connector feels hot, smells burnt or looks damaged?
Shut down and unplug the PC immediately. Do not reuse the extension if any connector feels unusually hot, smells burnt, appears discoloured or shows visible damage. Contact us with clear photos of the connection.
Contact Zyko customer supportRGB Triple 8-Pin GPU Cable Extension 15 questions
What is the RGB Triple 8-Pin GPU Cable Extension?
It is an illuminated ARGB extension that adds a cleaner visible cable run while passing power through three existing compatible 8-pin PCIe GPU connections.
Is this a replacement PSU cable?
No. It connects to your existing power-supply cable and must not be plugged directly into a modular PSU socket.
How do I check whether it fits my PC?
Check that the graphics card requires exactly three 8-pin PCIe power connections. Count the sockets on the card or verify the model specification before ordering.
Will it work with a modular power supply?
Yes, because it attaches to the existing compatible PSU cable rather than the PSU socket itself. Continue using the original or PSU-approved cable for the power-supply side.
How does the lighting connect?
The ARGB lighting connects separately to a compatible 5V 3-pin ARGB motherboard header or controller.
Can I connect the lighting to a 12V RGB header?
No. It is 5V 3-pin ARGB only. A 12V RGB connection can damage the lighting.
Do I need an ARGB controller?
You need either a compatible 5V 3-pin ARGB motherboard header or a separate compatible controller.
Can the lighting sync with the rest of my PC?
Yes. When connected to a supported 5V ARGB system, the lighting can follow compatible motherboard or controller effects.
How should I install it safely?
Shut down and unplug the PC, connect the extension between three existing PCIe PSU cables and the GPU, fully seat every connector and route the cable without tight bends or side-panel pressure.
Does it improve PC performance?
No. It is a visual cable-management and lighting upgrade, not a performance component.
Are cable combs included?
Yes. Cable combs are included to help shape and organise the visible cable run.
Will it fit in a small PC case?
Measure the clearance between the power connector and side panel before ordering. The illuminated cable section and its natural curve need more room than a standard cable.
Does the extension change how many PSU cables my GPU needs?
No. It only extends the existing connections. Use the same number of PCIe power-cable runs required by your graphics card and power supply.
Why is the RGB lighting not working?
Check that the 5V 3-pin ARGB plug is aligned correctly, try another compatible header or controller port, and make sure the lighting channel is enabled in your RGB software.
Contact Zyko customer supportWhat should I do if a power connector feels hot, smells burnt or looks damaged?
Shut down and unplug the PC immediately. Do not reuse the extension if any connector feels unusually hot, smells burnt, appears discoloured or shows visible damage. Contact us with clear photos of the connection.
Contact Zyko customer supportRGB Triple 8-Pin to 16-Pin GPU Cable Extension 15 questions
What is the RGB Triple 8-Pin to 16-Pin GPU Cable Extension?
It is an illuminated ARGB extension that adds a cleaner visible cable run while passing power from three existing compatible 8-pin PCIe cables to a 16-pin / 12+4 GPU connection.
Is this a replacement PSU cable?
No. It connects to your existing power-supply cable and must not be plugged directly into a modular PSU socket.
How do I check whether it fits my PC?
Check that the graphics card has a 16-pin / 12+4 power socket and that the intended power setup uses three 8-pin PCIe cables. Do not assume every 16-pin GPU uses the same adapter requirement.
Will it work with a modular power supply?
Yes, because it attaches to the existing compatible PSU cable rather than the PSU socket itself. Continue using the original or PSU-approved cable for the power-supply side.
How does the lighting connect?
The ARGB lighting connects separately to a compatible 5V 3-pin ARGB motherboard header or controller.
Can I connect the lighting to a 12V RGB header?
No. It is 5V 3-pin ARGB only. A 12V RGB connection can damage the lighting.
Do I need an ARGB controller?
You need either a compatible 5V 3-pin ARGB motherboard header or a separate compatible controller.
Can the lighting sync with the rest of my PC?
Yes. When connected to a supported 5V ARGB system, the lighting can follow compatible motherboard or controller effects.
How should I install it safely?
Shut down and unplug the PC, connect all three existing PCIe cables to the extension, push the 16-pin connector fully into the GPU until it is completely seated, and avoid bending the cable tightly near the connector.
Does it improve PC performance?
No. It is a visual cable-management and lighting upgrade, not a performance component.
Are cable combs included?
Yes. Cable combs are included to help shape and organise the visible cable run.
Will it fit in a small PC case?
Measure the clearance between the power connector and side panel before ordering. The illuminated cable section and its natural curve need more room than a standard cable.
How do I know the 16-pin connector is fully inserted?
Push the 16-pin plug fully into the graphics card until the latch is engaged and no visible gap remains between the plug and socket. Do not force it if the orientation is wrong.
Why is the RGB lighting not working?
Check that the 5V 3-pin ARGB plug is aligned correctly, try another compatible header or controller port, and make sure the lighting channel is enabled in your RGB software.
Contact Zyko customer supportWhat should I do if a power connector feels hot, smells burnt or looks damaged?
Shut down and unplug the PC immediately. Do not reuse the extension if any connector feels unusually hot, smells burnt, appears discoloured or shows visible damage. Contact us with clear photos of the connection.
Contact Zyko customer supportSmart Floor Lamp 15 questions
What does RGBIC mean on the Floor Lamp?
RGBIC allows different parts of the lamp to display different colours at the same time, creating gradients and flowing effects.
How tall is the lamp?
The assembled height is approximately 142cm.
Is it available in different colours?
Yes. The lamp is available with a black or white body.
What is the difference between the single and double pack?
The single pack includes one lamp, while the double pack includes two for a wider or more balanced wall-wash effect.
Does the lamp need assembly?
Yes. It uses a simple three-piece design that connects before the lamp is plugged in.
How can I control it?
Use the Tuya Smart app or the included remote to change colours, brightness, scenes and other modes.
Can it react to music?
Yes. Music-sync modes make the lighting respond to sound.
Can I set timers?
Yes. Timer functions are included through the smart controls.
Does it produce white light?
Yes. The lamp includes white-light modes as well as RGBIC colours.
Can it be used as the only light in a room?
It is designed mainly for ambient wall-wash lighting rather than replacing the main ceiling light. The white modes are useful for softer everyday light.
Where should I place it?
Place it close to a wall or in a corner with the light facing the surface. More distance creates a wider, softer wash, while closer placement makes the colour more concentrated.
Does the lamp need to be fixed to the wall?
No. It is a freestanding corner lamp with a compact base, so it can be repositioned without drilling or wall mounting.
Why will the lamp not connect to the app?
Restart the lamp and router, keep your phone close, enable Bluetooth and local-network access, then place the lamp back into pairing mode and add it again through Tuya Smart.
Contact Zyko customer supportHow should I clean the lamp?
Unplug the lamp and wipe the aluminium body, base and diffuser with a soft dry cloth. Do not spray cleaning liquid directly onto the lamp or controller.
Can I return the Smart Floor Lamp?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policySmart RGB+CCT E14 Candle Bulb 15 questions
Which fitting does the E14 Candle Bulb use?
It uses a small Edison screw E14 fitting. Check that your lamp uses the smaller E14 screw rather than the larger E27 fitting. Current options are 1, 2 and 4-bulb packs.
How bright is the bulb?
The listed output is 550 lumens at 5W.
What does RGB+CCT mean?
It can produce coloured RGB light as well as adjustable warm-to-cool white light.
Can I dim it?
Yes. Brightness is adjustable through the Tuya or Smart Life app. Use app dimming rather than an unapproved traditional wall dimmer.
Which app controls it?
It works with the Tuya and Smart Life apps.
Does it need a separate hub?
No. The bulb connects directly through Tuya or Smart Life without a separate smart-home hub.
Can I control several bulbs together?
Yes. Compatible bulbs can be grouped in Tuya or Smart Life so they share colours, brightness, scenes or schedules.
Does it have music-sync modes?
Yes. Music mode is listed among the smart-lighting functions.
Can I set schedules?
Yes. Use the app to create on/off schedules and supported scenes.
Should I leave the wall switch turned on?
Yes. Leave the normal wall switch on if you want app control, schedules and remote access to remain available. Switching the circuit off removes power from the bulb.
Can I use it with a normal wall dimmer?
Use a standard on/off circuit and control brightness through the app. A conventional wall dimmer can cause flicker or unreliable operation.
Is it suitable for outdoor use?
No. It is listed for indoor use unless installed inside a fixture that provides the required environmental protection and is suitable for the bulb.
How long is the bulb designed to last?
The listed lifespan is up to 30,000 hours. Good ventilation and normal indoor operating temperatures help protect the bulb over time.
Why will the bulb not pair with the app?
Follow the reset sequence in the supplied instructions until the bulb flashes, keep your phone close, enable any Bluetooth or local-network permissions requested, then add it again through Tuya or Smart Life.
Contact Zyko customer supportCan I return the bulb?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policySmart RGB+CCT E27 Bulb 15 questions
Which fitting does the E27 Bulb use?
It uses a standard Edison screw E27 fitting. Check the existing lamp holder because E27 is larger than E14 and is not the same as a bayonet fitting. Current options are 1, 2 and 4-bulb packs.
How bright is the bulb?
The listed output is 800 lumens at 10W.
What does RGB+CCT mean?
It can produce coloured RGB light as well as adjustable warm-to-cool white light.
Can I dim it?
Yes. Brightness is adjustable through the Tuya or Smart Life app. Use app dimming rather than an unapproved traditional wall dimmer.
Which app controls it?
It works with the Tuya and Smart Life apps.
Does it need a separate hub?
No. The bulb connects directly through Tuya or Smart Life without a separate smart-home hub.
Can I control several bulbs together?
Yes. Compatible bulbs can be grouped in Tuya or Smart Life so they share colours, brightness, scenes or schedules.
Does it have music-sync modes?
Yes. Music mode is listed among the smart-lighting functions.
Can I set schedules?
Yes. Use the app to create on/off schedules and supported scenes.
Should I leave the wall switch turned on?
Yes. Leave the normal wall switch on if you want app control, schedules and remote access to remain available. Switching the circuit off removes power from the bulb.
Can I use it with a normal wall dimmer?
Use a standard on/off circuit and control brightness through the app. A conventional wall dimmer can cause flicker or unreliable operation.
Is it suitable for outdoor use?
No. It is listed for indoor use unless installed inside a fixture that provides the required environmental protection and is suitable for the bulb.
How long is the bulb designed to last?
The listed lifespan is up to 30,000 hours. Good ventilation and normal indoor operating temperatures help protect the bulb over time.
Why will the bulb not pair with the app?
Follow the reset sequence in the supplied instructions until the bulb flashes, keep your phone close, enable any Bluetooth or local-network permissions requested, then add it again through Tuya or Smart Life.
Contact Zyko customer supportCan I return the bulb?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policySmart RGB+CCT WiFi GU10 Spotlight 15 questions
Which fitting does the GU10 Spotlight use?
It uses a GU10 twist-lock fitting. Check that the fitting is designed for GU10 lamps and has enough clearance for the bulb before ordering. Current options are 1, 2 and 4-bulb packs.
How bright is the bulb?
The listed output is 500 lumens at 5W.
What does RGB+CCT mean?
It can produce coloured RGB light as well as adjustable warm-to-cool white light.
Can I dim it?
Yes. Brightness is adjustable through the Tuya or Smart Life app. Use app dimming rather than an unapproved traditional wall dimmer.
Which app controls it?
It works with the Tuya and Smart Life apps.
Does it need a separate hub?
No. The bulb connects directly through Tuya or Smart Life without a separate smart-home hub.
Can I control several bulbs together?
Yes. Compatible bulbs can be grouped in Tuya or Smart Life so they share colours, brightness, scenes or schedules.
Does it have music-sync modes?
Yes. Music mode is listed among the smart-lighting functions.
Can I set schedules?
Yes. Use the app to create on/off schedules and supported scenes.
Should I leave the wall switch turned on?
Yes. Leave the normal wall switch on if you want app control, schedules and remote access to remain available. Switching the circuit off removes power from the bulb.
Can I use it with a normal wall dimmer?
Use a standard on/off circuit and control brightness through the app. A conventional wall dimmer can cause flicker or unreliable operation.
Is it suitable for outdoor use?
No. It is listed for indoor use unless installed inside a fixture that provides the required environmental protection and is suitable for the bulb.
How long is the bulb designed to last?
The listed lifespan is up to 30,000 hours. Good ventilation and normal indoor operating temperatures help protect the bulb over time.
Why will the bulb not pair with the app?
Follow the reset sequence in the supplied instructions until the bulb flashes, keep your phone close, enable any Bluetooth or local-network permissions requested, then add it again through Tuya or Smart Life.
Contact Zyko customer supportCan I return the bulb?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policySmart RGBCW Ceiling Light 15 questions
Can this be used as the main light in a room?
Yes. It is designed as a fixed ceiling fitting with a 24W integrated LED and three white-light temperatures for everyday illumination. RGB modes add ambient colour when you want a different atmosphere.
How large is the light?
It is approximately 320mm in diameter and 40mm thick.
Which white-light colours are available?
The listed white settings are 2700K warm white, 4000K neutral white and 6500K cool white.
Can it display coloured light?
Yes. It includes RGB colour modes alongside the adjustable white-light settings.
Can I dim the light?
Yes. Brightness can be adjusted through the supported app.
Can I set schedules and scenes?
Yes. The app supports scenes and schedules for automatic lighting changes.
Does it work with Alexa and Google Assistant?
Yes. Both Amazon Alexa and Google Assistant are listed.
Does it need a smart-home hub?
No. The light connects directly through its built-in smart control and the supported app.
Which colours are the outer frame available in?
The fitting is available in black and white.
Does it use replaceable bulbs?
No. It uses an integrated SMD LED light source rather than separate replaceable bulbs.
Can I install it myself?
Because it connects to mains electricity, installation should be completed by a competent qualified electrician.
Can I use it with a normal wall dimmer?
Use the built-in app dimming rather than a conventional wall dimmer. An incompatible dimmer can cause flicker or unreliable operation.
Is the Ceiling Light designed for indoor use?
Yes. It is designed for dry indoor rooms.
Why will it not connect to the app?
Keep the wall supply on, restart the light and router, enable Bluetooth and local-network access, then place the light back into pairing mode and add it again through the control app.
Contact Zyko customer supportCan I return the Ceiling Light?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyRGB Monitor Light Bar 15 questions
What is the RGB Monitor Light Bar designed for?
It combines focused front task lighting with rear RGB backlighting in one monitor-mounted design. The front light illuminates your keyboard and desk, while the rear lighting adds colour and atmosphere behind the screen.
Does the monitor light bar help reduce screen glare?
Yes. The front light is directed down towards the desk rather than at the display, helping reduce reflections on the screen and light shining directly into your eyes. The lighting angle can also be adjusted to suit your workspace.
Can I adjust the brightness and colour temperature?
Yes. Brightness is adjustable, and the front light includes 2800K, 4500K and 6500K settings. You can also hold the control for stepless colour-temperature adjustment between warmer and cooler white light.
What does the rear RGB lighting do?
The rear RGB light casts colour behind the monitor to add depth and atmosphere around the screen. It includes standard RGB effects and a music rhythm mode that reacts to nearby sound.
How does the wireless controller work?
The rechargeable wireless controller uses an intuitive touch-sensitive design for quick adjustments from your desk. Swipe your finger along the illuminated control area to adjust the colour temperature, and use the controls to change brightness and lighting modes.
Can the wireless controller attach to metal surfaces?
Yes. The controller has a magnetic base that can attach to compatible metal surfaces, helping keep it secure and easy to reach. It will not magnetically attach to non-metal surfaces such as wood, glass or plastic.
How is the wireless controller powered?
The controller contains a built-in 1000mAh rechargeable battery. Recharge it as required rather than replacing disposable batteries.
How is the RGB monitor light bar powered?
The light bar uses a 5V USB-C power input and has a maximum rated power of 12W. Connect it to a suitable USB power source that can provide the required output.
Will the monitor light bar fit my screen?
The gravity-weighted clamp is designed for monitors between 3mm and 30mm thick. Measure the top edge of your monitor before ordering, especially if the display has an unusually shaped or heavily curved rear housing.
Does the light bar take up desk space?
No. It mounts above the monitor, leaving the desk clear for your keyboard, mouse and other accessories. The gravity-weighted clamp also avoids the need for a separate lamp base on the desk.
Is the light bar suitable for work as well as gaming?
Yes. The adjustable white task light supports work, study and late-night desk use, while the rear RGB backlighting suits gaming and entertainment setups. It is particularly useful for making non-backlit keyboards and desk essentials easier to see in darker rooms.
What is the light bar made from?
The body is made from aluminium alloy and ABS. The aluminium construction adds rigidity and helps manage heat during longer work or gaming sessions.
What does CRI above 90 mean?
A colour rendering index above 90 means the front light is designed to show colours more naturally and accurately than lower-CRI lighting. This can make documents, desk accessories and creative work easier to view under the light.
How do I install the monitor light bar?
Place the gravity-weighted clamp over the top edge of a compatible monitor, make sure it sits securely, then connect the USB-C power cable. Adjust the light angle so the beam reaches the desk without reflecting across the screen.
Can I return the RGB Monitor Light Bar?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyZyko RGBIC Gaming Light Bars 15 questions
Does the app support iPhone and Android?
Yes. The Tuya app is available for both iPhone and Android, so you can control the RGBIC gaming light bars from either platform.
Do I need the app to use the gaming light bars?
No. The included remote and wired controller can be used for everyday lighting control without opening the app.
Do the light bars need Wi-Fi all the time?
No for basic control. The remote and wired controller can be used without Wi-Fi. A Wi-Fi connection is needed for Tuya app control and connected smart-home features such as Alexa and Google Home.
Do I need a separate smart-home hub?
No separate hub is required. The smart light bars connect through Wi-Fi and the Tuya app before linking with supported Alexa or Google Home controls.
Can I use the light bars with PlayStation, Xbox or Nintendo Switch?
Yes. They work well as ambient gaming setup lights around a console, TV or monitor because they operate independently and do not need to connect directly to the console.
Do the gaming light bars sync with the colours on my monitor or TV?
No. These bars provide RGBIC scenes, colour effects and music sync, but they do not read the colours shown on your screen. For real-time monitor colour syncing, see the Atmos Monitor Sync Backlight.
View Atmos Monitor Sync BacklightAre these the same as a monitor light bar?
No. These are desk-standing ambient RGBIC light bars designed to add colour and atmosphere around a setup. If you want a light that mounts on top of the monitor and illuminates the desk, see the RGB Monitor Light Bar.
View RGB Monitor Light BarCan I use the RGBIC light bars without a PC?
Yes. A PC is not required. The bars can be used around a gaming desk, TV, bedroom or entertainment setup as long as they have a suitable USB power source.
Do the gaming light bars need to be mounted?
No. The two light bars are designed to stand on the included bases, so there is no wall mounting or adhesive installation required for normal use.
Can I power the light bars from a PC or monitor USB port?
The lights use USB 5V / 5W power. A PC or monitor USB port can be used if it can provide the required power reliably; otherwise use a suitable USB power source.
Can I schedule the smart light bars to turn on or off?
Yes. Timer and scheduling functions are available through the Tuya app, allowing the lights to run automatically around your routine.
Does the app include preset colour scenes?
Yes. The app includes preset lighting scenes alongside colour controls and dynamic RGBIC effects, so you can change the look of your setup quickly.
Are the light bars bright enough to replace a normal room light?
No. They are designed as ambient gaming and desk lighting rather than the main source of illumination for a room.
What should I do if the Tuya app cannot find the light bars?
Check that the lights are powered, Wi-Fi is available and the app has the permissions it needs, then restart the lights and your router and try pairing again. If the bars still cannot be added, contact us for help.
Contact Zyko customer supportCan I return the RGBIC Gaming Light Bars?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyZyko Digital Pin Badge 15 questions
Can I use my own photos and artwork on the Zyko Digital Pin Badge?
Yes. You can transfer your own compatible images from your phone, so you are not limited to a fixed set of designs.
Can the Digital Pin Badge play animated GIFs?
Yes. Animated GIFs are supported, letting the screen show moving artwork and animations rather than only static images.
Can I keep more than one image on the Digital Pin Badge?
Yes. Multiple-image cycling is supported, so you can load more than one image and rotate through them instead of replacing the same image each time.
Do I need Wi-Fi to connect the Digital Pin Badge?
The badge connects to a compatible phone using Bluetooth 5.3 rather than Wi-Fi. An internet connection may still be needed to download or update the companion app.
Which phones work with the Digital Pin Badge?
It is compatible with iPhones running iOS 10.0 or later and Android phones running Android 6.0 or later.
Can I control the Digital Pin Badge from the screen itself?
Yes. The 1.5-inch IPS screen supports full touchscreen operation, giving you direct access to supported controls on the badge.
Can I adjust the screen brightness?
Yes. The screen brightness is adjustable, so you can reduce it in darker rooms or increase it when you want the artwork to stand out more clearly.
Does the Digital Pin Badge have a speaker?
Yes. A built-in speaker is included for supported audio and sound functions.
How big and heavy is the Digital Pin Badge?
It measures approximately 49.9mm across, 10.8mm thick and weighs about 23.5g, keeping the badge compact and lightweight.
How long does the Digital Pin Badge battery last?
It has a 260mAh rechargeable lithium battery with up to 15 days of standby time. Active-use time varies with screen brightness, animations, audio and how often the badge is used.
How do I charge the Digital Pin Badge?
The badge uses wired charging. Connect it to a suitable power source with the compatible charging cable and disconnect it once charging is complete.
Is the Digital Pin Badge waterproof?
No water-resistance rating is listed for the badge, so keep it dry and avoid rain, splashes and other direct contact with water.
What should I do if the Digital Pin Badge will not connect to my phone?
Check that Bluetooth is enabled, confirm your phone meets the iOS or Android requirements, allow any Bluetooth permissions requested by the app and keep the badge close to your phone while pairing. If it still will not connect, restart the app and badge before trying again.
Contact Zyko customer supportWhat should I do if an image or GIF will not transfer?
Check that the badge is connected over Bluetooth, reopen the companion app and try the transfer again. If one file repeatedly fails, try another compatible image or GIF to confirm whether the issue is limited to that file.
Contact Zyko customer supportCan I return the Zyko Digital Pin Badge?
Our additional 30-day change-of-mind offer requires eligible items to be unused, undamaged and returned in their original packaging, with all included parts and accessories. Contact hello@zyko.uk before sending a return so we can provide instructions. These conditions do not limit statutory cancellation or faulty-goods rights. For eligible UK statutory cancellations, you may inspect the goods as you reasonably could in a shop, and original packaging is not required. Please see our Refund Policy for full details.
Read Zyko returns and refunds policyGet in Touch
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