Privacy Policy

At Zyko, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, who we share it with and the choices you have regarding your personal data when you use our website or place an order.

Information We Collect

When you visit our website or place an order, we may collect information including:

  • Your name, email address, billing address and shipping address.
  • Payment information (processed securely by trusted third-party payment providers).
  • Device information, browser type, IP address and general website usage data.
  • Information you choose to provide when creating an account or contacting our support team.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders.
  • Provide order updates and customer support.
  • Improve our website, products and overall user experience.
  • Analyse website performance using analytics tools.
  • Comply with legal and regulatory obligations.

If you choose to subscribe to our newsletter or marketing communications, we may also send you product updates, offers and other promotional content. You can unsubscribe from marketing emails at any time.

We will only send marketing communications where you've chosen to receive them.

Sharing Your Information

We never sell your personal information.

To operate our store, we work with trusted third-party service providers including Shopify, payment processors, shipping partners and analytics providers. These providers only receive the information necessary to perform the services they provide on our behalf.

We may also disclose information where required by law or to protect our legal rights.

Cookies

Our website uses cookies and similar technologies to help provide the best possible browsing experience.

Cookies may be used to:

  • Remember your preferences.
  • Improve website performance.
  • Analyse visitor behaviour.
  • Personalise your shopping experience.

You can manage or disable cookies through your browser settings at any time.

Customer Accounts

Customers may choose to create an account to manage orders, view order history and enjoy a more convenient shopping experience.

You're responsible for maintaining the confidentiality of your account credentials and for any activity carried out using your account.

International Data Processing

Some of our trusted service providers may process personal information outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to help ensure your information remains protected in accordance with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information.
  • Correct inaccurate personal information.
  • Request deletion of your personal information.
  • Withdraw consent for marketing communications.
  • Request a copy of your personal information.
  • Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at hello@zyko.uk.

Data Security

We use appropriate technical and organisational measures to help protect your personal information from unauthorised access, disclosure, alteration or destruction.

While no online system can ever be completely secure, we continually work to protect the information entrusted to us.

Children's Privacy

Our website isn't intended for anyone under the age of 16, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business operations.

The latest version will always be published on this page. Continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.

Need Help?

If you have any questions about your order, delivery, returns or our products, our customer support team is here to help.

Email: hello@zyko.uk

Customer service hours: Monday–Friday, 9:00 AM–5:00 PM UK time (GMT/BST)

Typical response time: Within 1 business day

You can also reach us through our Contact Us form or visit the Zyko Help Centre & FAQs for answers to common questions.