Refund Policy

At Zyko, we want you to shop with confidence. If something isn't quite right, we're here to help.

This policy explains when items can be returned, how to start a return, how refunds are processed and what to expect throughout the process.

Return Eligibility

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in good condition.
  • The item should be securely packaged to help prevent damage during return transit.
  • Original packaging is preferred where possible but isn't required, provided the item is adequately protected.
  • Proof of purchase, such as your order number or receipt, must be provided.

Items returned outside of the 30-day return window may not be accepted.

Starting a Return

To request a return, please contact us before sending anything back.

Please include:

  • Your order number.
  • A brief description of the reason for the return.
  • Photos or videos where applicable, particularly for damaged or faulty items.

Once your request has been reviewed, we'll provide the appropriate return instructions, including the correct return address.

Returns sent without prior approval may be delayed or refused.

If you need assistance, please contact our support team.

Return Shipping Costs

If you're returning an item because you've changed your mind, you'll be responsible for the cost of return shipping.

If your return is due to a confirmed fault, damage during delivery or because you received the wrong item, Zyko will cover the cost of return shipping where applicable.

We recommend using a tracked delivery service when returning items, as customers remain responsible for returned parcels until they've been successfully received.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 14 days of delivery.

We'll work with you to find the most appropriate solution based on the circumstances. This may include troubleshooting, a replacement, repair or a full refund.

Before approving a replacement or refund, we may request additional information to help assess the issue. Depending on the situation, this may include:

  • Photographs
  • Video evidence
  • Basic troubleshooting steps
  • Destruction of the faulty item
  • Returning the item for inspection

If you receive the wrong item, we'll cover the return shipping costs and send the correct item at no additional cost.

Refund Processing

Once your returned item has been received, we'll inspect it within 1–2 business days.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days.

You'll receive confirmation once your refund has been processed.

Items That Cannot Be Returned

We cannot accept returns for:

  • Custom or made-to-order products.
  • Clearance or non-returnable items clearly marked as such.
  • Used items.
  • Products damaged through misuse, neglect or unauthorised modification.
  • Products returned in unsuitable condition.

Products sold as complete sets must be returned as complete sets.

For example, if you purchase a 10-pack of wall panels, the complete 10-pack must be returned. Partial returns from complete product sets are not eligible for a refund.

Multiple Item Orders

If your order contains multiple products, individual items may be returned provided they meet the conditions outlined in this policy.

This doesn't apply to products sold as complete sets or bundles, which must be returned in full.

Order Cancellations

Orders may be cancelled at any time before they've been dispatched.

Once an order has been dispatched, it can no longer be cancelled and must instead follow the standard returns process after delivery.

Failed Deliveries

If a parcel is returned to us because delivery couldn't be completed, we'll contact you to discuss the available options.

If you'd like your order to be shipped again, an additional shipping charge may apply.

If a delivery is refused because you've changed your mind, any return shipping costs incurred may be deducted from your refund where applicable.

Return Refusals

We may refuse a return or refund if:

  • The returned item doesn't match the original order.
  • The item has been intentionally damaged, modified or misused.
  • Essential parts, accessories or components are missing.
  • False, misleading or fraudulent information has been provided.
  • The return doesn't meet the conditions outlined in this policy.
  • Customs charges are applied to a returned parcel that weren't agreed in advance.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

Need Help?

If you have any questions about returns, refunds or your order, our support team will be happy to help.

Please get in touch and we'll respond as soon as possible during our business hours.