Shipping Policy

Thank you for shopping with Zyko.

We're committed to getting your order to you as quickly and smoothly as possible. Below you'll find everything you need to know about processing times, delivery estimates, tracking and what to expect after placing your order.

Processing Your Order

Once your order is placed, it enters our processing stage.

Orders are typically processed within 2–3 business days, although many are processed sooner. During busy periods or exceptionally high demand, processing may take slightly longer.

Processing refers to the time required to prepare, verify and release your order for dispatch.

Our Fulfilment Network

Zyko is a UK-based brand.

To provide the best balance of product availability, efficient delivery and competitive pricing, we fulfil orders through a carefully selected network of trusted fulfilment partners located within the UK and internationally.

Your order will be dispatched from the fulfilment location best suited to your product and delivery address. This allows us to reduce unnecessary transit times while maintaining reliable product availability across our catalogue.

Delivery Cost

We provide free worldwide standard delivery on all orders.

There is no minimum order value required to qualify for standard delivery.

Delivery Estimates

After processing and dispatch, most orders are delivered within an estimated 6–12 business days.

Delivery times are estimates only and may occasionally vary due to circumstances outside our control, including:

  • Customs clearance
  • Severe weather
  • Public holidays
  • Industrial action
  • Courier network delays
  • Other unforeseen transportation disruptions

Delivery estimates are not guaranteed and may vary depending on your location.

Tracking Your Order

Every Zyko order includes tracking.

For orders dispatched from within the UK, tracking is typically available throughout the delivery journey.

For some internationally fulfilled orders, last-mile tracking is provided. This means tracking updates usually begin once your parcel reaches your destination country and is scanned into the local courier's network. Before this stage, tracking updates may be limited while the parcel is travelling internationally.

Once your parcel has entered the local delivery network, tracking will update automatically until delivery.

Worldwide Delivery

We ship to customers worldwide.

In rare circumstances, we may be unable to deliver to certain destinations due to government restrictions, political instability, sanctions, natural disasters or other exceptional circumstances.

If we are unable to fulfil your order for any of these reasons, we'll notify you as soon as possible and issue a full refund.

Multiple Shipments

If your order contains multiple items, they may occasionally be dispatched separately.

This allows us to ship products from the most suitable fulfilment location and can help improve overall delivery efficiency.

Where applicable, tracking information will be provided for each shipment.

Delayed or Lost Deliveries

If your order hasn't arrived within the estimated delivery window, we recommend allowing a little extra time for unexpected courier delays.

If your order has not arrived within 30 days of dispatch, please contact our support team. We'll investigate the shipment with the courier and work with you to find the most appropriate resolution, whether that's a replacement, refund or another suitable outcome.

Returns

We offer a 30-day return policy on eligible items.

For full details on return eligibility, exclusions and how to start a return, please see our Refund Policy.

Need Help?

If you have any questions about your order, delivery, returns or our products, our customer support team is here to help.

Email: hello@zyko.uk

Customer service hours: Monday–Friday, 9:00 AM–5:00 PM UK time (GMT/BST)

Typical response time: Within 1 business day

You can also reach us through our Contact Us form or visit the Zyko Help Centre & FAQs for answers to common questions.