Refund policy

Returns & Refunds

UK statutory cancellation rights

For eligible UK online purchases, you can tell us that you wish to cancel within 14 days after receiving your goods, without giving a reason. You then have a further 14 days to send the goods back. You may inspect and handle the goods as you reasonably could in a shop. Original packaging is not a condition of exercising this statutory right, but please package the return securely. Where the law permits, we may deduct an amount for loss of value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

We refund the price and any standard outbound delivery charge. If you chose a more expensive delivery option, the additional amount above standard delivery is not refundable. Unless we have offered to collect the goods, we issue the refund without undue delay and within 14 calendar days after we receive the returned goods or, if earlier, receive evidence that you have sent them back. If we have offered to collect the goods, the applicable deadline is 14 calendar days after you tell us that you are cancelling. We use your original payment method unless you expressly agree otherwise and do not charge a refund fee.

These rights are separate from our additional 30-day returns offer and from your rights when goods are faulty, not as described or unfit for purpose. Conditions and exclusions of our additional returns offer do not restrict rights that apply by law. Where other mandatory consumer protections apply to your purchase, those rights are also unaffected. Any inspection or refund-processing estimates elsewhere in this policy are subject to applicable statutory deadlines.

Additional 30-day change-of-mind returns

We accept requests to return eligible items under our additional 30-day change-of-mind offer within 30 days of delivery. For this additional offer, items must be unused, undamaged and returned in their original packaging, with all included parts and accessories. Please package the return securely and provide your order number or other proof of purchase. These conditions apply only to our additional voluntary offer and do not limit statutory cancellation or faulty-goods rights.

To start a return, contact us at hello@zyko.uk. Please include your order number and, if you wish, the reason for your return. You do not have to give a reason when exercising a statutory cancellation right. Once your request has been reviewed, we’ll provide the correct return address and return instructions.

Please do not send items back without contacting us first, as unauthorised returns may be delayed or refused.

Return Shipping

If you’re returning an item because you’ve changed your mind, you are responsible for the cost of return postage.

Returns are normally sent to our UK fulfilment location. Contact hello@zyko.uk for the correct return instructions and address before sending your parcel. For change-of-mind returns, you pay the return postage; if you are outside the UK, this may involve international postage to the UK. We cover reasonable return costs where required by law for faulty, damaged, misdescribed or incorrect goods.

We recommend using a tracked delivery service, as returned parcels remain your responsibility until they have been received.

If the return is due to a confirmed fault, damage during delivery or because you received the wrong item, Zyko will cover the return shipping cost where required.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact hello@zyko.uk as soon as possible so we can help. This request does not limit your statutory rights or set a 7-day or 14-day deadline for reporting a fault. We will explain the remedy available under applicable consumer law, which may include a refund, repair or replacement.

We may ask for photographs, video or reasonable troubleshooting information, or arrange return of the item for inspection. Do not cut, break, puncture or otherwise destroy electrical products. If a faulty product does not need to be returned, we will explain safe disposal or recycling instructions separately. Your statutory rights are unaffected.

For UK consumers, the short-term right to reject faulty goods generally lasts 30 days, and other remedies may apply after that period. Where a refund is due under the Consumer Rights Act 2015 right to reject, we provide it without undue delay and within 14 calendar days after agreeing that you are entitled to it. Any inspection or refund-processing estimates elsewhere in this policy are subject to applicable statutory deadlines.

If you receive the wrong item, we’ll cover the return cost and arrange for the correct item to be sent.

Non-Returnable Items

The following conditions apply to our additional voluntary 30-day offer only. They do not exclude or limit statutory cancellation or faulty-goods rights.

We cannot accept returns for:

Items that have been used or damaged after delivery.
Products damaged through misuse, neglect or unauthorised modification.
Items returned without their original packaging.
Custom or made-to-order products where applicable.
Incomplete product sets or bundles.

Products sold as complete sets must be returned as complete sets. For example, if you purchase a 10-pack of light panels, the full 10-pack must be returned.

Exchanges

We do not offer direct exchanges.

If you would like a different product, model or variant, you can return the eligible item for a refund and place a new order separately.

Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been dispatched, we may no longer be able to stop the shipment. If you still wish to cancel, you can return the item after delivery in accordance with this policy.

For eligible UK online orders, customers generally have the right to cancel within 14 days of receiving the goods.

Refunds

Once your return has been received, we’ll normally inspect it within 1–2 business days.

If approved, your refund will be issued to your original payment method within 5–10 business days.

You’ll receive confirmation once the refund has been processed. Please note that your bank or payment provider may take additional time to make the funds available.

Failed Deliveries

If a parcel is returned to us because delivery could not be completed, we’ll contact you to discuss the available options.

If you would like the order to be shipped again, an additional shipping charge may apply.

If a delivery is refused because you’ve changed your mind, any return shipping costs incurred may be deducted from your refund where applicable.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

Need Help?

If you have any questions about a return or refund, contact us at hello@zyko.uk.

Customer service hours: Monday–Friday, 9:00 AM–5:00 PM UK time (GMT/BST)
Typical response time: Within 1 business day

You can also use our Contact Us form or visit the Zyko Help Centre & FAQs.